Guides
Duaer guides: company knowledge and follow-through
Duaer makes AI understand your company and get the work done: answers when you ask, follow-through on what’s due. These 14 guides answer common questions about knowledge base Q&A, expiry reminders, follow-up, lab and factory setups, and how Duaer compares with Glean and Celonis.
Want people to find answers on their own?
For AI to get work done, it first has to know your company’s knowledge. These guides turn company documents into a knowledge base people can ask:
- Build an AI assistant on your company documents
- Employees can’t find company information
- AI answers with citations and no hallucination
- Permission-aware enterprise AI search
- Answer new-hire questions with AI
- Turn SharePoint and Google Drive into a Q&A knowledge base
Want due and overdue work to get followed up?
AI also has to know how your company works. These guides cover reminders before things expire and follow-up on unfinished work:
- Expiry date tracking and reminders
- Follow up on overdue work without chasing people
- A daily digest of decisions due
- Turn SOPs into AI follow-through
How do labs and factories use it?
How is Duaer different from other tools?
To see the product itself, open the Duaer home page.
Questions
What does Duaer do?
Duaer makes AI understand your company and get the work done. People ask questions and Duaer answers from company documents with sources. For due and overdue items, Duaer puts a card in front of the owner each day until they decide.
Do I need to write code to use Duaer?
No. The Duaer knowledge base works once you connect a source, and reminders take one card rule filled in like a form. Duaer workflows are there when you want more automation.
In this section
How to build an AI assistant on your company documents with Duaer (no code)
You can build an AI assistant on your company documents without code. In Duaer, connect the places your documents already live and let the knowledge base index them. People then ask in plain words, and each answer cites its sources and uses only what that person may open.
Knowledge baseEmployees can’t find company information? Let them ask Duaer
Employees can’t find company information because it is spread across several systems under names they wouldn’t guess. Connect those places to the Duaer knowledge base and let people ask in their own words. Duaer answers, links the source, and shows who else to ask.
Knowledge baseAI answers with citations and no hallucination: how Duaer does it
To get AI answers with citations and without made-up facts, do three things: answer only from documents the person may read, mark which file each statement comes from, and give no answer when there is no source. The Duaer knowledge base answers this way by default.
Knowledge basePermission-aware enterprise AI search: how Duaer keeps document access intact
Permission-aware enterprise AI search filters results by what each person may open in the source system, before any answer is written. Duaer follows the source’s permissions: a document shows up only for people who can open it where it lives, and answers use only those documents.
Knowledge baseAnswer new-hire questions with AI using Duaer
Most new-hire questions are already answered in policies, handbooks, and process documents. Connect them to the Duaer knowledge base and add a Read first collection. New people ask and look things up on their own, each answer cites its source, and colleagues stop answering the same question for the tenth time.
Knowledge baseTurn SharePoint and Google Drive into a Q&A knowledge base with Duaer
To turn SharePoint, OneDrive, or Google Drive into a Q&A knowledge base, connect them to the Duaer knowledge base. Files stay where they are. Duaer reads and indexes them, and people ask questions and get answers that link to the source file.
Follow-throughExpiry date tracking and reminders with Duaer card rules
To track expiry dates and get reminders before certificates, contracts, or equipment lapse, paste the list into a Duaer card rule and set how many days ahead to remind. Duaer puts a card in front of each owner every day before the date. One click records what was done, and the reminders stop.
Follow-throughFollow up on overdue work without chasing people: how Duaer does it
To follow up on overdue work without chasing, each item needs one owner, a clear date, and something that asks for an outcome once the date passes. Duaer does this with card rules and the employee portal: overdue items show up for their owner every day, what gets worse if it waits comes first, and every decision is recorded.
Follow-throughA daily digest of decisions due, from Duaer
To get a daily digest of decisions due, turn on the Duaer daily digest. Each member gets one message a day with what is overdue or due today, what else is open, and related documents. It goes to Feishu, else WeCom, else email.
Follow-throughTurn SOPs into AI follow-through with Duaer
To turn SOPs into follow-through, write each time-bound step as a Duaer card rule and connect the SOP itself to the knowledge base. When a date comes up, Duaer puts a card in front of the owner, and anyone unsure can ask and get an answer that cites the SOP.
IndustriesLab sample retention management with Duaer
Lab sample retention management comes down to three things: every sample has a keep-until date and an owner, someone is reminded before it lapses, and what happened is on record. In Duaer, start a card rule from the sample template and paste the sample list. Owners see a card every day from a few days before the date, pick Handled, Request an extension, or Discard, and the outcome is recorded.
IndustriesEquipment calibration due tracking with Duaer
Equipment calibration due tracking means every instrument has a due date and an owner, someone is reminded in time, and each calibration, send-out, or removal is on record. In Duaer, start a card rule from the calibration template and paste the instrument list. Owners get a card every day before the date and pick Calibrated, Sent for calibration, or Take out of service.
ComparisonsGlean alternatives for mid-sized companies: where Duaer fits
Glean is an enterprise AI platform that says it connects to 275+ apps, with search, an assistant, and agents, and calls itself built for enterprise from day one. Mid-sized companies looking for Glean alternatives usually want something faster to start that answers questions and also follows up on what’s due. Duaer is one option: cited, permission-aware answers from your documents, plus card rules that put due items in front of their owners.
ComparisonsEnterprise AI search vs process mining: what’s the difference?
Enterprise AI search answers “how do we do this, and where is the document?” by reading documents. Process mining answers “how does the process really run, and where does it stall?” by reading event logs from systems such as ERP and CRM. Glean is a well-known example of the first and Celonis of the second. Duaer puts knowledge answers and follow-up on due work together for mid-sized teams that need some of both.