Answer new-hire questions with AI using Duaer

What do new hires usually ask?

• How do I file an expense, and what has to be on the receipt?
• How long is probation, and how is paid leave counted?
• Who gives me access to this system?
• How is our product different from the alternatives?

Every one of these has an answer. New people just don’t know which document holds it, and they don’t like asking twice.

How do you set up new-hire Q&A in Duaer?

1. Connect the spaces or folders that hold the handbook, policies, and product material to the Duaer knowledge base.
2. Under Collections, create one called Read first and add what people need in their first week. An organization can have up to 30 collections of up to 50 items each.
3. Write verified answers for the ten or so questions people ask most. Duaer shows them first and flags them when their review date comes up.
4. Invite new people with the Employee role. They sign in to the Duaer employee portal and ask under Knowledge base, or ask Duaer in Feishu or WeCom.
5. After the first week, read the Helpful and Not helpful feedback and fill the gaps.

Who should a new hire ask when the documents don’t say?

Next to the results, Ask lists the colleagues who wrote or edited the related documents. New people know who to go to without posting in a big group chat.

When someone leaves, how does their know-how stay?

Put handover notes and project reviews in a connected space and Duaer indexes them with everything else. After the person leaves, the next one can still ask.