Duaer

Guides

Dynamics 365 Sales opportunity process: see which stage each opportunity waits in

Connect Dynamics 365 Sales to Duaer. It reads each opportunity's creation, sales stages and won or lost.

What does Duaer read?

  • Each opportunity is a case: Created, each sales stage it enters (named as in the business process flow), Won or Lost on the close date, with the name, account, currency and estimated value.
  • Stages build up as each read sees the current stage; stage changes before the first read are not known. No audit log is needed.

How do you connect it to Duaer?

  1. Register an application in Microsoft Entra and create a client secret.
  2. In the Power Platform admin center, add an application user for the organization with this application and a security role that reads cases or opportunities.
  3. In Duaer, create a Dynamics 365 Dataverse API credential with the organization host (such as acme.crm.dynamics.com), the tenant ID, the client ID and the client secret.
  4. As an owner or admin, open Data sources, select Add source, choose Dynamics 365 Sales under CRM, choose the credential, select Check connection and confirm.

How often does it read, and how much?

Each run reads the records changed since the last one; a first read starts two years back and finishes over several runs. A step is never written twice. Read only.

What are the limits?

  • The tables, entities and fields read follow the vendor's published documentation and are not yet checked against a real system; the first real read may need adjustments.
  • Leads are not read.

Questions

Do I need auditing turned on?

No. Duaer reads stages from the business process flow's current stage and when it was entered.

In this section

Process

Add a process source in Duaer

A process source tells Duaer where to read the steps of your cases: a CSV or XLSX file, files dropped in an S3 or SharePoint folder, PostgreSQL, MySQL, Microsoft SQL, Oracle, TiDB, OceanBase, KingbaseES, SAP HANA, IBM Db2, Dameng DM8, Teradata, Vertica, Snowflake, BigQuery, Databricks, Microsoft Fabric, Amazon Redshift, Azure Synapse Analytics, ClickHouse, Trino, a Feishu Base, or Feishu, DingTalk or WeCom approvals. The wizard takes you through columns, mapping, a preview of issues and a schedule; after you confirm, Duaer reads new rows on that schedule.

Process

See the process in your data and generate workflows in Duaer

Duaer reads the steps every case went through from the tables, databases or Feishu apps you already have: where cases wait too long, where they branch and who did each step. From that it generates three kinds of workflow, Watch, Coordinate and Execute, and replays each over past days before you publish it.

Process

Process findings and SOP conformance in Duaer

Process findings list the steps where cases wait too long or are done again, and which kind of case they happen to most. Propose any of them as a card rule and compare the 30 days before and after it was adopted. SOP conformance compares the SOP in your knowledge base with the steps cases really took.

Follow-through

Dynamics 365 Customer Service case process: see where each case waits

Connect Dynamics 365 Customer Service to Duaer. It reads when each case was opened, first responded to and resolved, so you see where cases wait and for how long.