Duaer

Office tasks

Route support tickets by department and urgency with Duaer

In Duaer, each support message goes to the ticket triage employee, which returns department, urgency, and a reason, then routes to the right channel.

Build the ticket triage flow in Duaer

  1. Hire the Duaer ticket triage employee and copy its ID under Hired.
  2. Add an entry: Form Trigger for a web form, Webhook for your help desk, or Email Trigger (IMAP) for a support inbox.
  3. Add Duaer Employee, paste the ID, and set Input to the message body, such as {{ $json.message }}.
  4. Add Switch on {{ $json.department }} with five outputs: support, billing, sales, engineering, other.
  5. On each output add Slack or a WeCom group bot, with urgency and reason in the message.

Values from Duaer ticket triage

  • department: support, billing, sales, engineering, other.
  • urgency: low, medium, high, critical.
  • reason: one sentence based on the message.

Add an If for critical to page someone. Each message costs 5 credits. For labels you define yourself, use Duaer Judgment.

Questions

Can Duaer ticket triage use my own department names?

The Duaer ticket triage employee returns five fixed departments. For your own labels, use the Duaer Judgment node instead.

Does Duaer ticket triage need a model API key?

No. Duaer employees charge your credits per call; no model key is needed.

In this section

Nodes

Call a hired employee with Duaer Employee

In Duaer, Duaer Employee calls an employee you hired on the employee market: send it a text or an item and get its output back. Each call costs the price its publisher set.

Nodes

Route items with Switch in Duaer

In Duaer, Switch defaults to Mode Rules. Under Routing Rules, set Conditions per rule. With Fallback Output None, unmatched items are ignored.

Triggers

Receive a request with Webhook in Duaer

In Duaer, Webhook starts a digital organization. The Test URL works only while you are listening. The Production URL accepts outside calls after you publish.

Nodes

Judge a text with Duaer Judgment

In Duaer, Duaer Judgment answers several questions about one text in a single call: yes/no, choice, or score. For example, route a support ticket, rate its frustration, and flag urgency.