Answer rules: one answer style, company terms and topics Duaer does not answer

Set the answer rules

1. Open Duaer Settings › AI rules and use the Questions section. Only the organization’s owners and admins can change it.
2. Blocked topics: give a topic name and its terms. When a question has one of the terms, Duaer does not answer it.
3. Reply to a blocked question: write the sentence said instead of the default; {topic} becomes the topic’s name. Leave it blank for the default.
4. Answer style: the tone, length, format and language of answers, up to 1,000 characters.
5. Company terms: one row per term with its meaning and other names (separated by commas); up to 200 terms and 10 other names each.
6. Click Save. The change is in the audit log, without the text or the terms.

Where they apply

• Ask Duaer on the employee portal, the Duaer bot in Feishu, WeCom, DingTalk, Slack and Microsoft Teams, and employee assistants.
• An employee assistant’s own instructions come after the organization’s answer style and may change the style; blocked topics and company terms always apply.
• The Duaer Assistant in the editor (for building workflows), the Duaer API and MCP do not use the answer style; blocked topics still apply to them.

How company terms are used

• When a question names a term or one of its other names, Duaer answers knowing what it means. Terms the question does not name are left out.
• When searching the knowledge base, Duaer also looks for the term’s other names: asking about GMV also finds documents that only write gross sales.
• Terms and names match as whole words, whatever the case or width; an English term does not match part of a longer word.