Duaer

Build

Create a Zendesk ticket in Duaer

In Duaer, Zendesk defaults to Authentication API Token, Resource Ticket, and Operation Create. Description is required. You need a zendeskApi credential.

Create a ticket

  1. Create a zendeskApi credential (or switch to OAuth2 / zendeskOAuth2Api).
  2. Search for Zendesk, connect it after the previous node, and select that credential.
  3. Leave Resource on Ticket and Operation on Create.
  4. Set Description (the first comment). Optionally add Subject under Additional Fields.
  5. Select Execute step.

Under Ticket you also get Get, Get Many, Update, Delete, and Recover. Other resources include User, Organization, and Ticket Field.

For CRM contacts, see Create or update a HubSpot contact in Duaer. For issues, see Create a Jira issue in Duaer.

Questions

What is Zendesk Description in Duaer?

It is required on create and becomes the first comment on the ticket. Subject is optional under Additional Fields.

In this section

Nodes

Create or update a HubSpot contact in Duaer

In Duaer, HubSpot defaults to Authentication API Key, Resource Contact, and Operation Create or Update. Email is required. You need a hubspotApi credential.

Nodes

Create a Jira issue in Duaer

In Duaer, Jira defaults to Jira Version Cloud, Resource Issue, and Operation Create. Project, Issue Type, and Summary are required. You need a jiraSoftwareCloudApi credential.

Nodes

Send mail with Gmail in Duaer

In Duaer, Gmail defaults to Authentication OAuth2, Resource Message, and Operation Send. Email Type defaults to HTML. You need a gmailOAuth2 credential.